Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@aeyee.shop

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!


Once your order is received, we need to process the item. We will monitor the goods before they are shipped, including appearance monitoring and availability monitoring. This usually takes 1-10 business days. Only in the most extreme cases will it take 10 working days, and it will generally be processed within 5 days. If the processing time exceeds 10 working days, we will notify you by email for further processing.

Please refer to our shipping info for more details on how long it will take to get your package.

Of course you can. You can changing your shipping address, removing an item or changing sizes or the color of an item. When you need help, please contact us without hesitation. Refer to CONTACT INFORMATION.

However, we can only help you modify your order BEFORE shipment. We will not have the ability to change anything once your purchase has been shipped.

How Can I Track My Order?

Following The Step Bellow, You Can Track Your Order Easily.

Step 1: Log in your AEYEE account

Step 2: Find your Order

1. Find the item you want to view.

2. Click Order for more. 

Step 3: Click track and then paste track number and click the button "Track it now"

Please feel free to Contact Us if you have questions.

Rest assured, once we have processed your purchase, we will ship it as soon as possible. After we ship, you can log in to your account and find your tracking number in My Orders, then click the "Track Order Details" button for more details.

You will receive emails from us when you have purchased an item on our website and when your item has been shipped. If you haven't received our email, please check your email's junk folder.

If you haven't received our email after you submit your order, please contact us. Please refer to Contact Information.

Of course you can.

If you do not receive a shipping notification in the mail, you can cancel your order at any time through the Your Orders page of our website or by contacting us.

If your order is unpaid, you can cancel the order at any time on our order page or you can simply ignore the order.

The billing address and shipping address are the same by default. If you need to change the billing address, you can edit it on the checkout page.

If you have already paid and would like to change your billing address, please contact us to do so.

Please refer to Contact Information to contact us.

If you don't receive a notification email, first please check your email's spam folder. The second possibility is that the email address you entered is incorrect. In this case please contact us for support.

Please refer to Contact Information to contact us

If you are lucky enough to get one of our coupons, please use them in time to avoid the coupons from expiring. Please follow the steps below to use the coupon:

1 Add your favorite products to your cart

2 Go to the cart product page

3 Click Checkout, then enter your Coupon code in the lower right corner of the page, the system will automatically deduct the corresponding price


4 Complete payment for your order

5 Congratulations on using the coupon successfully


Please refer to: Shipping Policy

Aeyee is a young brand. It is our mission to serve every Google with heart. We are sorry that there is no warehouse in the United States. However, some of our products can be shipped in the United States because we sell products on Amazon in the United States. If you want to know if your current product is shipped in the US, please contact us to find out if we can ship to you through Amazon's Multi-Channel Service.

Please refer to Contact Information to contact us.

This may be caused by one of the following reasons

1 The delivery address is incomplete and incorrectly obtained

2 The contact number is wrong

3 U.S. Customs routine inspection of goods

If you have any questions about your package, please contact us as soon as possible, we will give you support services for the next step.

If your shipment is shipped from China, during transit or customs clearance, the information will not be updated until it reaches the next shipping station. Sometimes it may also be caused by the logistics company not updating the information in time. If you have questions, please refer to Contact Information to contact us.

We promise: We will bear any taxes and fees incurred in the process of your purchase of our products. Generally, you do not need to pay extra tax. If there are taxes and fees during your shopping, please contact us as soon as possible, and we will give you the most satisfactory support services.

Please refer to Contact Information to contact us.

If you do not find the corresponding logistics tracking information through the waybill number in the email, please wait patiently for a few days for the logistics company to update the logistics tracking information. If after a few days there is still no relevant information, please refer to Contact Information to contact us for support.


Please refer to: Refund Policy.

Once we receive the return, we will process the refund within 7 days. Since we only support PayPal payment temporarily, we can only refund the corresponding amount to your PayPal account, which generally takes 2-7 working days.

If you are not satisfied with our products and need to return or exchange, please contact us for further support. If the goods are damaged during transportation or other goods are returned or exchanged due to the buyer's responsibility, we provide free exchange services; if you just don't like it, you need to return the goods to our warehouse in the United States.

To contact us please refer to: Contact Information.

For more refund support, please refer to: Refund Policy.

Under normal circumstances, as long as our products do not affect the second sale, we will provide return and exchange support.

For more information please refer to: Refund Policy

Coupon codes and points will not be refunded in monetary value. In the event of a return, please do not worry and contact us, we will provide a full refund for all returnable items.

Please review our Returns Policy first, then submit a ticket for which items you would like to return with the following information:

1) Order number

2) Product name or SKU number or image

3) Some clear pictures and reasons for picking up the goods


If we promise that we will bear any taxes and fees incurred by users in the process of purchasing our products. This means you only have to pay once, and that is at checkout when you buy the item!

If you have questions, please refer to the contact information to contact us.

Unfortunately, we only support PayPal payment for the time being. 

Unfortunately, we cannot refund the difference in price. Because the selling prices of commodities are not static, commodities will have different sales prices in different periods. Prices are subject to change based on prices in effect on the day you check out,

This may be caused by the following reasons:

1 coupon has expired

2 The coupon is only applicable to a certain product

3 The price of the product you purchased does not reach the minimum price of the coupon

4 Coupons apply to multiple purchases

If none of them solve your problem, please refer to Contact Information to contact us.

Of course it is possible. If you saw our promo codes on social networks and we happen to be promoting our full discounts on our site, then you have the opportunity to participate in two of our promotions.


Please refer to terms of service.

Please refer to privacy policy.

 Please refer to contact us or contact information.

Please refer to about us.

If you need to buy bulk products, please contact us, we will provide you with a more affordable price.

Please refer to Contact Information to contact us.


Each of our emails has a link to unsubscribe from our emails. If you do not want to subscribe to our emails, please take the initiative to unsubscribe from our news. We do not recommend that you unsubscribe during the purchase process, as this may cause you to lose relevant information.

This could be due to several reasons:

1 The biggest possibility is that the account number or password you entered is incorrect.

2 If you forget your password, you can set your new password through the Forgot Password function on the login page. You need to use your registered email address, if you do not receive the email, please check the spam folder in your email.

If you still can't solve it, please refer to the contact information to contact us.

If we accidentally interrupt you, we recommend that you unsubscribe from our emails without deleting your account. Of course, you can delete your account if you need to delete your account. To protect the privacy and security of your account, please contact us to delete your account.

Please refer to Contact Information to get in touch with us.

Since the email address is the only proof of the account, we are temporarily unable to change the email address on your account.

If you really need to change your email address, please be sure to contact us to delete your account after all orders are completed, and then you can use a new email address to register a new account. We are sorry for the inconvenience caused to you.

If you have questions, please refer to the contact information to contact us.

We respect your privacy and keep your personal information confidential. When you shop on our website, we collect some of your information to help with the shopping process. Please refer to the private policy to learn more about how we use your information.

Unable to find satisfactory answers ? Contact Support